Leading an organization is an individual and collective discipline. Effective organizations are led through key processes that translate organizational identity into execution and high-performance. Leaders lead collectively through Key Leadership Processes.

Key Leadership Processes include:

  • Strategy to Execution
  • Business Rhythm
  • Operational Performance
  • Strategic Communication

Until executives work together to refine their Key Leadership Processes and execute on them with daily discipline, they don’t achieve sustainable business results. They do not approach the level of performance that is possible. For this to happen, organizational identity must be translated into strategy and strategic direction must be translated to objectives, goals, actions and accountabilities. Furthermore, all this must be accomplished in a way that cultivates a culture of engagement because execution at this level of high-performance requires full-hearted, passionate commitment throughout the organization in doing whatever is necessary.

As one of our executive clients remarked, “Process without results is worthless. Results without process are unsustainable.”

We work with clients to identify, build and practice Key Leadership Processes. These Key Leadership Processes are a major focus of The C-Suite work. As partners, we help you develop the necessary rhythm within these processes to achieve your intended results. We support you in developing the Conscious Leadership and creative team dynamics that makes these processes work. We support you in working together in new ways to produce what is truly possible for your organization. We help you embed Key Leadership Process excellence throughout your organization.


Strategy without execution is a plan on the shelf. Activity without a clear tie to a well-grounded strategy is wasted activity.

We work with our clients to address the keys to successful strategy execution:

Identity: A strong, aligned Leadership Team; grounded in a common purpose, vision and values; developed through working together on enterprise issues. Un-wavering commitment to on-going personal leadership and team development.

Strategy: A clear mid-to-long-term Directional Strategy and a shorter term (1-year) Operating Plan, with accountability for goals and actions in pursuit of clear strategic objectives.

Alignment: Shared strategic line-of-sight and rapport across the top three levels of management, paying close attention to consistently engaging others whose voice, perspective and diverse view of what’s real is critical.

Business Rhythm: A “Business Rhythm” of metrics, reviews and course corrections to keep the business on track.

Accountability: Performance accountability systems whereby people in the organization are

  1. Clear about what’s expected of them
  2. Convinced the consequences for their efforts align with their actual performance

We are deeply experienced in aligning and focusing organizations to achieve sustained performance. Time and again, we’ve proven that leaders can achieve dramatic results by increasing consciousness and rigor in executing strategy.


Every form of human activity has a rhythm to it. A heartbeat, a daily set of rituals, a seasonal harvest cycle, an annual calendar, a story, a song – all have an identifiable cadence. To run a business effectively, leaders must establish and maintain a cadence for the business. Furthermore, continually running flat out in all directions, all the time, without exhaling is not the optimal business rhythm. Effective leaders come to know this and find ways to step back, reflect on the way they are working and then reengage with a more lean and disciplined process.

A “Business Rhythm” management cycle is that set of leadership processes designed to:

  • Track progress against strategy and planning
  • Review status on operational results
  • Update the strategy regularly, and
  • Ensure action is being driven by insight based on relevant, current information, and is focused on achieving the vision.

We work with senior leaders to build discipline and depth into their management cycle, to achieve accountability, predictability, ongoing learning, renewal and sustainability.


Every organization must have effective operations. For some, it is the claim to fame in the marketplace. For others, it is merely the price of admission. The best organizations have developed simplified processes that are internally efficient, locally responsive, and globally adaptable. Behind the scenes complexity is removed from the customer experience to enable them to engage you in ways that are both elegant and satisfying.

Establishing and continuously optimizing operational performance is an ongoing journey. Wherever you are on that journey, there’s no need to “reinvent the wheel” before embarking on the next phase. We partner with leaders to ensure operations are focused on the most important work, using the most effective, proven techniques to get the work done. This means:

  • Aligning initiatives and operations with strategy
  • Continuously improving day-to-day operations
  • Pursuing performance breakthroughs in critical areas using proven approaches
  • Using advanced organizational change techniques in support of major initiatives
  • Establishing a recognizable pattern of executive sponsorship for all initiatives
  • Building capability and capacity for the future



Everything that happens in an organization happens in or because of a conversation. Whether it takes place between a clerk and a customer, among a team of supervisors changing shifts, in a town hall meeting where executives address employees, or in the boardroom, every exchange is a potential moment of truth – a point of failure or a critical link in the chain to success. Strategic Communication is more than telling others what you want them to hear. It is ensuring that the impact of your message is consistent with your intentions.

Using principles and methods of Strategic Communication, we help leaders maximize their contribution to the conversations taking place every day across the company. They can stay “one step ahead of the organization” with the ability to:

  • Engage and align people around a common cause
  • Reduce uncertainty, and keep people focused
  • Equip people for moments of truth and trade-off
  • Stay connected to reality and prevent excuses before they happen
  • Learn from experience and treat mistakes as intellectual capital
  • Leverage the “convincing power” of leadership decisions to shape beliefs and behaviors